A: It depends on what you
order. More Than
Paper... strives to give you
the best prices possible. Many of our items are featured on our website
with our value-pricing. For those printers which do not, you will have the
ability to click on a link which will send us an e-mail and trigger an automated
e-mail response back to you with our current pricing special for that printer.
Q:I don't want to order via the
internet, can I talk to a real person?
A: Yes! More
Than Paper... is known for its
personal service. We ask that you fill out an
order information form so
that we can be as helpful as possible to you on the phone. After
receiving your order information, one of our representatives will call or e-mail you
as soon as possible to discuss your order.
Q:Can I
pre-order birth announcements
if I don't know the sex of my baby?
A: Yes! Just pick out a boy and
a girl announcement. We'll write up both orders and keep them on
file. When the baby is born, call us (most clients call us from the
hospital!) and we'll order the appropriate announcement ensemble. We
collect your credit card information when you place your order, but we will not
charge it until after baby is born (unless you order envelopes in advance).
Q:Can I get my envelopes
pre-shipped?
A: Yes! All of our birth
announcement vendors will pre-ship plain or printed envelopes ahead for a small
fee.
Q:Do you carry Bar/Bat Mitzvah
Invitations?
A:
YES! We carry several
lines. Due to the customized nature of these products, we suggest you
contact us to discuss and order. You can
see the brands we carry by
clicking here.
Q:How long will it take to get my
order?
A: For stationery orders,
it depends upon the vendor you choose. We list estimated production times
on each product that we offer (note that these are estimates only and we cannot
be held responsible for delays out of our control at the printer). Note that shipping time is additional and
most printers offer expedited shipping options.
Q:Do I pay sales tax?
A: If your order is being shipped
outside New York State, then there is no sales tax. For orders shipped
within New York State, appropriate sales tax will be charged.
Q:Are there shipping charges?
A: All of the vendors that More
Than Paper... carries charge
for shipping. More
Than Paper... will only charge
you what the vendor charges us (and actually sometimes less that what we are
charged). We do not make any money on shipping
charges.
Q:Do you offer expedited shipping?
A: Many of our vendors DO
offer expedited shipping options. Please note the expediting your shipping
method ONLY affects how it the product is delivered. It DOES NOT expedite
production time.
When expedited shipping upgrades
are a flat fee, we will offer the option to you on our order forms (note that
expedited shipping upgrade charges may change due to excessive weight and
also by location (outside the 48 contiguous states). We will notify you if
there are any differences in your shipping total before processing the order).
If you desire to upgrade your shipping method and we do not offer it to you on
the order form, feel free to contact us via phone or e-mail to get rates from us
or note it in the comments section on your order form and we will contact you
Q:There are so many
items to choose
from. Can someone point me in the right direction?
A: Yes! We'd be happy
to help you. Tell us as much as you can about what you are looking for
(style, theme, budget, etc.) and we'll let you know which vendors or items match your
criteria. Email us at
info@morethanpaper.com.
Q:I want to buy some
items, but don't want to give my credit card number over the internet.
What can I do?
A: We use secure servers
(verified through Thawte) for all
of our credit card transactions. However, if you are uncomfortable paying
via the internet, you can send
us an email with your phone number and we can call you to place your order
via phone. We recommend you print out your shopping cart to make it
easier to relay the order to one of our representatives (alternatively, you can
fax your order to 516.706.2510 24hrs a day).
Q:What is your return
policy?
A: Personalized items and
blank stock items are not returnable.
Q:What if a mistake was
made on my order?
A: We pride ourselves on
attention to detail. However, mistakes can happen, and if the error was on
our part, we will reprint the item at no charge to you AS LONG AS IT IS REPORTED
TO US WITHIN 7 DAYS OF RECEIVING YOUR ORDER (unfortunately, after that time
period, corrections would have to be made at your expense). However, if the
mistake was yours, we ask that you notify us immediately and we will work with
you to have the item reprinted at a discount. Thus, please check your
order carefully before submitting it to us or purchase a proof (when available)
to see exactly what the item will look like before it prints. We also ask
that you check your order confirmation that is e-mailed to you immediately after
placing your order. If there are any mistakes on your order confirmation,
please contact us immediately, We will make every effort to try to correct
your error before it is printed, however we cannot guarantee this unfortunately.
Q:What if
the product looks different in person than it did on-line when I ordered?
A: We make every effort to
portray and describe our products as best as possible. However, computer
screens vary from each other, scans do not always portray the product colors
exactly, and there can be variances in color due to variations in the printing
process. If you are particularly concerned about the color of an item,
please contact us before placing your order as we cannot be held responsible for
these variances in color.
