Click on a Question to read it's answer.
Q: How much do you discount?
A: It depends on what you order. More Than Paper... strives to give you the best prices possible. Many of our items are featured on our website with our value-pricing. For those printers which do not, you will have the ability to click on a link which will send us an e-mail and trigger an automated e-mail response back to you with our current pricing special for that printer.
Q: I don't want to order via the internet, can I talk to a real person?
A: Yes! More Than Paper... is known for its personal service. We ask that you fill out an order information form so that we can be as helpful as possible to you on the phone. After receiving your order information, one of our representatives will call or e-mail you as soon as possible to discuss your order.
Q: Can I pre-order birth announcements if I don't know the sex of my baby?
A: Yes! Just pick out a boy and a girl announcement. We'll write up both orders and keep them on file. When the baby is born, call us (most clients call us from the hospital!) and we'll order the appropriate announcement ensemble. We collect your credit card information when you place your order, but we will not charge it until after baby is born (unless you order envelopes in advance).
Q: Can I get my envelopes pre-shipped?
A: Yes! All of our birth announcement vendors will pre-ship plain or printed envelopes ahead for a small fee.
Q: Do you carry Bar/Bat Mitzvah Invitations?
A: YES! We carry several lines. Due to the customized nature of these products, we suggest you contact us to discuss and order. You can see the brands we carry by clicking here.
Q: How long will it take to get my order?
A: For stationery orders, it depends upon the vendor you choose. We list estimated production times on each product that we offer (note that these are estimates only and we cannot be held responsible for delays out of our control at the printer). Note that shipping time is additional and most printers offer expedited shipping options.
Q: Do I pay sales tax?
A: If your order is being shipped outside New York State, then there is no sales tax. For orders shipped within New York State, appropriate sales tax will be charged.
Q: Are there shipping charges?
A: All of the vendors that More Than Paper... carries charge for shipping. More Than Paper... will only charge you what the vendor charges us (and actually sometimes less that what we are charged). We do not make any money on shipping charges.
Q: Do you offer expedited shipping?
A: Many of our vendors DO offer expedited shipping options. Please note the expediting your shipping method ONLY affects how it the product is delivered. It DOES NOT expedite production time.
When expedited shipping upgrades are a flat fee, we will offer the option to you on our order forms (note that expedited shipping upgrade charges may change due to excessive weight and also by location (outside the 48 contiguous states). We will notify you if there are any differences in your shipping total before processing the order). If you desire to upgrade your shipping method and we do not offer it to you on the order form, feel free to contact us via phone or e-mail to get rates from us or note it in the comments section on your order form and we will contact you
Q: What methods do you ship?
A: We utilize a variety of shipping methods to get our products to you. USPS, Fedex and UPS are the most common. If you are shipping to an address that only accepts one method of delivery, be sure to note that in the comments section at checkout, or contact us before placing your order to check on shipping method availability.
Q: There are so many items to choose from. Can someone point me in the right direction?
A: Yes! We'd be happy to help you. Tell us as much as you can about what you are looking for (style, theme, budget, etc.) and we'll let you know which vendors or items match your criteria. Email us at firstname.lastname@example.org.
Q: I want to buy some items, but don't want to give my credit card number over the internet. What can I do?
A: We use secure servers (verified through Thawte) for all of our credit card transactions. However, if you are uncomfortable paying via the internet, you can send us an email with your phone number and we can call you to place your order via phone. We recommend you print out your shopping cart to make it easier to relay the order to one of our representatives (alternatively, you can fax your order to 516.467.1370 24hrs a day).
Q: What is your return policy?
A: Our items, both personalized and non personalized, are not returnable or exchangeable.
Q: What if a mistake was made on my order?
A: We pride ourselves on attention to detail. However, mistakes can happen, and if the error was on our part, we will reprint the item at no charge to you AS LONG AS IT IS REPORTED TO US WITHIN 7 DAYS OF RECEIVING YOUR ORDER (unfortunately, after that time period, corrections would have to be made at your expense). However, if the mistake was yours, we ask that you notify us immediately and we will work with you to have the item reprinted at a discount. Thus, please check your order carefully before submitting it to us or purchase a proof (when available) to see exactly what the item will look like before it prints. We also ask that you check your order confirmation that is e-mailed to you immediately after placing your order. If there are any mistakes on your order confirmation, please contact us immediately, We will make every effort to try to correct your error before it is printed, however we cannot guarantee this unfortunately.
Q: What if the product looks different in person than it did on-line when I ordered?
A: We make every effort to portray and describe our products as best as possible. However, computer screens vary from each other, scans do not always portray the product colors exactly, and there can be variances in color due to variations in the printing process. If you are particularly concerned about the color of an item, please contact us before placing your order as we cannot be held responsible for these variances in color.